Standard Operating
Procedures

The procedures behind our certification activities, published as currently revised. Each is controlled under UGG-SOP(MSPO)-11, Control of Documented Information.

Standard operating procedures with revision, date and PDF
CodeTitleRevisionDateDownload
UGG-SOP(MSPO)-01Confidentiality and Impartiality ManagementRev 021 Apr 2025PDF237 KB
UGG-SOP(MSPO)-02Competency and TrainingRev 031 Oct 2025PDF336 KB
UGG-SOP(MSPO)-03Evaluation and Performance AppraisalRev 021 Apr 2025PDF234 KB
UGG-SOP(MSPO)-04Risk ManagementRev 011 Apr 2025PDF268 KB
UGG-SOP(MSPO)-05Application, Quotation and AgreementRev 021 Apr 2025PDF381 KB
UGG-SOP(MSPO)-06Internal and External CommunicationRev 011 Apr 2025PDF158 KB
UGG-SOP(MSPO)-07Audit ImplementationRev 021 Apr 2025PDF386 KB
UGG-SOP(MSPO)-08Stakeholder ConsultationRev 011 Apr 2025PDF171 KB
UGG-SOP(MSPO)-09Certification Award ProcessRev 011 Apr 2025PDF254 KB
UGG-SOP(MSPO)-10Suspension, Termination, Appeals and ComplaintsRev 021 Apr 2025PDF213 KB
UGG-SOP(MSPO)-11Control of Documented InformationRev 011 Apr 2025PDF194 KB
UGG-SOP(MSPO)-12Management ReviewRev 011 Apr 2025PDF161 KB
UGG-SOP(MSPO)-13Internal AuditRev 011 Apr 2025PDF146 KB
UGG-SOP(MSPO)-14Corrective and Preventive Action (CAPA)Rev 031 Apr 2025PDF271 KB
UGG-SOP(MSPO)-15Certification Logo UsageRev 011 Apr 2025PDF236 KB
UGG-SOP(MSPO)-16Accreditation Logo Usage (ACB Circular 1/2024, Use of the IAF MLA Mark)Issue 125 Jun 2024PDF179 KB

Superseded revisions are kept on record and marked superseded, never deleted.