Our Policies
How we stay impartial, protect your information, handle suspensions, appeals and complaints, review audit reports and control the use of certification marks.
- Impartiality ManagementHow we identify, review and control threats to impartiality, and the committee that oversees it.
- ConfidentialityHow we protect the information and trade secrets we see during an assessment.
- Certification RulesSuspension, withdrawal and scope reduction of a certificate, and how we notify and follow up with the client.
- Appeals by ClientsHow a client can appeal a decision to reduce the scope of, suspend or withdraw certification.
- Complaints HandlingHow clients and other stakeholders can raise a complaint, and how we investigate and respond.
- Peer ReviewThe independent second opinion on every MSPO Stage 2 and recertification audit report.
- Logo UsageRules for using UGG certification marks, accreditation marks and the MSPO logo.
- SOP LibraryThe standard operating procedures these policies are based on, with their current revisions.